As mentioned in Gartner’s recent report, Predicts 2020: Life Science CIOs Must Digitalize for Business Growth (Gartner subscription required), “AI (artificial intelligence) is one of the most powerful, transformational technologies to enable new business models, customer experiences, service offerings, and business ecosystems across multiple industries.” Today, AI has expanded to every channel and task in the commercial process. But there’s still a long way to go to maximize the potential of AI and machine learning. Where will that impact come from in 2020? Here are six trends we see taking hold across life sciences.

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